Seeking a proactive Spanish Service Desk Analyst to deliver exceptional first and second-level IT support. This role is crucial for resolving user incidents, managing service requests, and addressing technical challenges effectively.

The ideal candidate thrives in a dynamic environment, leveraging strong troubleshooting abilities and a customer-centric approach to ensure prompt and satisfactory resolutions for all end-users.

Provide first and second-level IT support to end-users. Handle and resolve incidents, service requests, and technical issues promptly. Utilize the ServiceNow platform for efficient ticket management and tracking. Communicate effectively with users to understand and diagnose problems. Ensure high levels of customer satisfaction through timely and effective solutions.

Proven experience as a Service Desk Analyst or in a similar IT support role. Proficiency in troubleshooting a wide range of technical issues. Hands-on experience with the ServiceNow platform is essential. Excellent communication and interpersonal skills, with fluency in Spanish. A strong commitment to delivering outstanding customer service and maintaining high satisfaction rates.