Seeking a proactive Spanish Service Desk Analyst to deliver essential first and second-level IT support. This role focuses on efficiently managing incidents, service requests, and technical challenges for end-users.

Success in this position requires a proven ability to resolve technical issues promptly and effectively, ensuring a consistently high level of user satisfaction.

- Provide first and second-level IT support to end-users. - Manage and resolve incidents, service requests, and technical issues. - Utilize the ServiceNow platform for ticket management and resolution. - Deliver timely and effective technical solutions. - Maintain high standards of customer satisfaction.

- Experience with the ServiceNow platform is highly desirable. - Strong troubleshooting and problem-solving capabilities are essential. - Excellent communication skills are required. - The ability to provide support in Spanish is a significant advantage.