We are seeking a proactive Service Desk Analyst to deliver first and second-level IT support to end users. This role focuses on efficiently handling incidents, managing service requests, and resolving technical issues.

Exceptional customer service and timely, effective solutions are paramount for success in this position.

- Provide first and second-level IT support to end users. - Manage and resolve incidents and service requests. - Address and troubleshoot technical issues effectively. - Ensure high levels of customer satisfaction through prompt and accurate support.

- Proven experience as a Service Desk Analyst or in a similar IT support role. - Proficiency in using the ServiceNow platform is essential. - Strong analytical and troubleshooting skills are required. - Excellent communication and interpersonal abilities.