BPO Call Center Senior Associate

NTT DATA

2–4 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

Embark on a rewarding career journey with NTT DATA, a global leader committed to fostering talent and creating an environment where every individual thrives. We believe in the power of possibility, driven by our exceptional people who make it all happen. At NTT DATA, your contributions are valued, helping us make a significant difference to our clients, colleagues, and communities.

Experience a company culture that prioritizes growth, belonging, and impact. Benefit from continuous learning opportunities, an inclusive atmosphere where you can be your authentic self, and the chance to work with a diverse global network of over 40,000 professionals across 57 countries. We empower our employees with the resources and support needed to excel, including comprehensive benefits, virtual training, and robust rewards programs.

Responsibilities

As an Entry-Level Outbound Sales Associate, you will be instrumental in engaging prospective and existing customers across Canada, expertly promoting a range of telecom products and services. Your primary focus will be driving revenue growth through effective consultative selling techniques.

Key duties involve making a high volume of outbound calls, presenting attractive telecom plans, upgrades, bundles, and retention offers. You will cultivate a deep understanding of customer needs to recommend bespoke solutions, consistently strive to meet and exceed daily, weekly, and monthly sales targets, and professionally manage objections and rejections. Maintaining accurate CRM records, adhering to compliance standards, and ensuring a superior customer experience while optimizing revenue are also core aspects of this role.

Qualifications

We are seeking individuals with a strong command of English, characterized by a neutral and clear accent, coupled with a natural sales acumen and persuasive communication style. Essential skills include active listening, genuine customer empathy, and remarkable resilience to effectively handle rejection.

Candidates should possess a Graduate-level education, with flexibility based on exceptional communication abilities. A minimum of 2 to 4 years of prior experience, particularly within the BPO or sales sectors, is preferred. Familiarity with basic system navigation and CRM handling is also beneficial for success in this dynamic outbound sales position.

Essential Skills

English CommunicationSalesCustomer ServiceCRM SoftwareActive ListeningPersuasionEmpathyResilienceObjection Handling

Highlights

  • Actively hiring

More Details

RoleBPO Call Center Senior Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

BPO Call Center Senior Associate at NTT DATA | SkillMX | SkillMX