BPO Call Center Senior Associate

NTT DATA

2–4 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

Join NTT DATA, a global leader committed to fostering talent and creating an inclusive environment where contributions are valued. We believe in the power of possibility, driven by our dedicated people. Your role at NTT DATA is impactful, offering opportunities for career growth, global exposure, and the chance to make a real difference. Experience barrier-free learning, inclusive work settings, and collaboration with Fortune 500 clients and technology partners worldwide.

We provide comprehensive support, including necessary equipment, virtual paid training, and a robust benefits package. Our offerings also encompass an Employee Assistance Program, RRSP options, disability support, and recognition programs, alongside internal career advancement pathways.

Responsibilities

Engage with Canada-based customers through high-volume outbound calls to promote and sell telecom products, services, and retention offers. You will tailor solutions by understanding customer needs, driving revenue through consultative selling, and consistently achieving sales targets. Professional handling of objections and maintaining accurate CRM records are key. Ensure adherence to scripts, quality standards, and processes to deliver an excellent customer experience while maximizing sales.

Qualifications

This entry-level outbound sales role requires strong communication skills with a clear and neutral English accent, coupled with a persuasive sales mindset. Demonstrated ability in active listening, customer empathy, and resilience to handle rejection is essential. Basic proficiency in system and CRM handling is also necessary. Candidates should be graduates, with a preference for those possessing 2-4 years of experience in BPO or sales environments.

Essential Skills

English FluencySalesCommunicationCRM SoftwareActive ListeningCustomer EmpathyResilience

Highlights

  • Actively hiring

More Details

RoleBPO Call Center Senior Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

BPO Call Center Senior Associate at NTT DATA | SkillMX | SkillMX