BPO Call Center Senior Associate

NTT DATA

2–4 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

Join NTT DATA, a global leader committed to fostering an environment where talent thrives and contributions are valued. We believe in the power of possibility, driven by our exceptional people. At NTT DATA, your work makes a meaningful impact.

Your career journey with us offers continuous growth through accessible learning resources. Become part of a global, inclusive community where your individuality is celebrated and you can perform at your best. Contribute to our team and make a difference for clients, colleagues, and communities. Your innovative ideas are encouraged and keep us agile.

As a global pioneer, you'll gain exposure to Fortune 500 clients and leading technology partners, collaborating with over 40,000 diverse professionals across 57 countries and serving clients in over 200 nations.

Responsibilities

This entry-level outbound sales role focuses on engaging Canadian customers to promote telecom products and services, driving revenue through consultative selling.

Key duties include: - Conducting a high volume of outbound calls to potential and existing customers. - Presenting and promoting telecom offerings such as plans, upgrades, bundles, and retention deals. - Understanding customer needs to recommend personalized solutions. - Consistently meeting daily, weekly, and monthly sales targets. - Professional handling of customer objections and rejections. - Maintaining accurate records of calls, conversions, and follow-ups in the CRM system. - Adhering to scripts, quality standards, and company processes. - Delivering an excellent customer experience while maximizing sales.

Qualifications

Essential qualifications for this role include: - Strong English communication skills with a clear and neutral accent. - A proactive sales mindset with the ability to persuade effectively. - Excellent active listening skills and genuine customer empathy. - Resilience and the capacity to handle rejection gracefully. - Basic proficiency in system navigation and CRM usage.

Candidates should be graduates, though flexibility may apply based on communication abilities. A minimum of 2 to 4 years of experience in BPO or sales is preferred.

Essential Skills

English CommunicationSalesActive ListeningEmpathyResilienceCRM Software

Highlights

  • Actively hiring

More Details

RoleBPO Call Center Senior Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

BPO Call Center Senior Associate at NTT DATA | SkillMX | SkillMX