BPO Call Center Senior Associate

NTT DATA

2–4 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

Join NTT DATA as a Customer Sales Executive and be a part of a global leader committed to empowering its people. We foster a culture where you can grow your career with continuous learning opportunities and belong in an inclusive environment where your contributions are valued. Make a difference to clients and communities as a global pioneer, gaining exposure to Fortune 500 clients and working with a diverse network of professionals worldwide.

NTT DATA provides comprehensive support, including all necessary equipment, paid virtual training, and a robust benefits package. Enjoy options for RRSP, disability coverage, and recognition programs, alongside exciting internal career advancement opportunities. This role operates on a US-Canada Shift (Night Shift) with 10-hour working days, including breaks. Transportation is provided for night shifts as part of our 100% Work from Office model.

Responsibilities

As an Entry-Level Outbound Sales Associate, your primary focus will be engaging with Canada-based customers to promote cutting-edge telecom products and services. You will drive revenue through skilled consultative selling.

Key duties include: - Making a high volume of outbound calls to potential and existing customers. - Effectively promoting telecom offerings such as plans, upgrades, bundles, and retention deals. - Understanding individual customer needs to recommend personalized solutions. - Consistently achieving daily, weekly, and monthly sales targets. - Handling customer objections and rejections with professionalism. - Maintaining accurate records of calls, conversions, and follow-ups in the CRM system. - Adhering to scripts, quality standards, and process guidelines. - Delivering an exceptional customer experience while maximizing sales revenue.

Qualifications

We are seeking individuals with strong English communication skills and a clear, neutral accent. A natural sales mindset coupled with persuasive abilities is essential.

Ideal candidates will possess: - Excellent active listening skills and customer empathy. - Resilience and the capacity to effectively handle rejection. - Basic proficiency in system and CRM handling.

Eligibility criteria include a graduate-level education, with flexibility based on demonstrated communication skills. A BPO or sales background is preferred, with 2-4 years of relevant experience required for this role.

Essential Skills

English CommunicationSalesActive ListeningCustomer EmpathyResilienceCRM SoftwareConsultative Selling

Highlights

  • Actively hiring

More Details

RoleBPO Call Center Senior Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

BPO Call Center Senior Associate at NTT DATA | SkillMX | SkillMX