BPO Call Center Senior Associate

NTT DATA

2–4 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

NTT DATA is a global technology leader dedicated to fostering an environment where every individual can thrive and contribute meaningfully. We believe in unlocking potential and are driven by our people to achieve remarkable outcomes. Join NTT DATA to build a fulfilling career, benefit from continuous learning opportunities, and become part of an inclusive, people-focused culture where you can truly shine. Experience the impact of working with Fortune 500 clients and leading technology partners, collaborating with over 40,000 diverse colleagues across 57 countries.

Responsibilities

As an Entry-level Outbound Sales Executive, you will be instrumental in engaging with Canadian customers to promote our telecom products and services. Your primary focus will be driving revenue through effective consultative selling techniques.

Key duties include: - Making a high volume of outbound calls to potential and existing clients. - Presenting and promoting telecom offers, including plans, upgrades, bundles, and retention solutions. - Identifying customer needs and proposing customized recommendations. - Consistently meeting daily, weekly, and monthly sales targets. - Skillfully managing objections and handling customer rejections. - Maintaining accurate records of interactions and outcomes in the CRM system. - Adhering to all script, quality, and process standards. - Ensuring exceptional customer experiences while maximizing sales opportunities.

Qualifications

We are seeking candidates with strong communication skills, particularly a neutral or clear English accent, coupled with a natural sales acumen and persuasive ability. Essential qualities include active listening skills, genuine customer empathy, and the resilience to handle rejection effectively. A foundational understanding of system and CRM operations is also required.

Ideal candidates will possess a Graduate degree, though flexibility is considered based on exceptional communication skills. We are looking for individuals with 2-4 years of prior experience, with a preference for backgrounds in BPO or sales roles. This position operates on a 100% Work from Office model, with a US-Canada Shift (Night Shift) and company-provided transportation for night shifts.

Essential Skills

English CommunicationSalesPersuasionActive ListeningCustomer EmpathyResilienceCRM SoftwareOutbound CallingConsultative SellingCustomer Relationship Management

Highlights

  • Actively hiring

More Details

RoleBPO Call Center Senior Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

BPO Call Center Senior Associate at NTT DATA | SkillMX | SkillMX