BPO Call Center Senior Associate

NTT DATA

2–4 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

Join NTT DATA, a global leader committed to fostering talent and creating an inclusive environment where contributions are valued. We believe in possibility, driven by our people, ensuring that your work truly matters.

A career here offers continuous growth opportunities with barrier-free learning, a global network of over 40,000 colleagues across 57 countries, and exposure to Fortune 500 clients. You'll be part of a pioneering team in a people-focused culture where you can be your best self and make a significant difference.

NTT DATA provides comprehensive support, including all necessary equipment, virtual paid training, a full benefits package (medical, vision, dental), an Employee Assistance Program, RRSP options, disability support, and robust rewards and recognition programs with internal career advancement opportunities.

Responsibilities

As an Entry-Level Outbound Sales Associate, you will engage with Canada-based customers to promote and sell telecom products and services. Your primary focus will be on consultative selling to drive revenue.

Key duties include: - Conducting a high volume of outbound calls to prospective and existing customers. - Presenting and promoting telecom offerings such as plans, upgrades, bundles, and retention deals. - Understanding client needs to recommend suitable solutions. - Consistently achieving daily, weekly, and monthly sales targets. - Professionally managing objections and rejections. - Maintaining accurate records in the CRM system, detailing calls, conversions, and follow-ups. - Adhering strictly to scripts, quality guidelines, and process standards. - Delivering an exceptional customer experience while maximizing sales.

Qualifications

We are seeking individuals with a strong sales acumen and excellent communication skills, capable of engaging effectively with customers.

Essential qualifications include: - Fluency in English with a neutral and clear accent. - A proactive sales mindset with strong persuasive abilities. - Proficient active listening skills and a high degree of customer empathy. - Resilience and the capacity to handle rejection gracefully. - Basic familiarity with system and CRM operations.

Eligibility criteria: - A graduate degree is preferred, with flexibility based on exceptional communication skills. - A minimum of 2 to 4 years of experience, ideally within the BPO or sales sectors.

Essential Skills

English CommunicationSalesPersuasionActive ListeningCustomer EmpathyResilienceCRM SoftwareOutbound Calling

Highlights

  • Actively hiring

More Details

RoleBPO Call Center Senior Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

BPO Call Center Senior Associate at NTT DATA | SkillMX | SkillMX