BPO Call Center Senior Associate
NTT DATA
NTT DATA
Join NTT DATA, a global leader committed to fostering talent and creating an inclusive environment where contributions are valued. We believe in possibility, driven by our people, ensuring that your work truly matters.
A career here offers continuous growth opportunities with barrier-free learning, a global network of over 40,000 colleagues across 57 countries, and exposure to Fortune 500 clients. You'll be part of a pioneering team in a people-focused culture where you can be your best self and make a significant difference.
NTT DATA provides comprehensive support, including all necessary equipment, virtual paid training, a full benefits package (medical, vision, dental), an Employee Assistance Program, RRSP options, disability support, and robust rewards and recognition programs with internal career advancement opportunities.
As an Entry-Level Outbound Sales Associate, you will engage with Canada-based customers to promote and sell telecom products and services. Your primary focus will be on consultative selling to drive revenue.
Key duties include: - Conducting a high volume of outbound calls to prospective and existing customers. - Presenting and promoting telecom offerings such as plans, upgrades, bundles, and retention deals. - Understanding client needs to recommend suitable solutions. - Consistently achieving daily, weekly, and monthly sales targets. - Professionally managing objections and rejections. - Maintaining accurate records in the CRM system, detailing calls, conversions, and follow-ups. - Adhering strictly to scripts, quality guidelines, and process standards. - Delivering an exceptional customer experience while maximizing sales.
We are seeking individuals with a strong sales acumen and excellent communication skills, capable of engaging effectively with customers.
Essential qualifications include: - Fluency in English with a neutral and clear accent. - A proactive sales mindset with strong persuasive abilities. - Proficient active listening skills and a high degree of customer empathy. - Resilience and the capacity to handle rejection gracefully. - Basic familiarity with system and CRM operations.
Eligibility criteria: - A graduate degree is preferred, with flexibility based on exceptional communication skills. - A minimum of 2 to 4 years of experience, ideally within the BPO or sales sectors.
NTT DATA
Information Technology & Services