BPO Call Center Senior Associate
NTT DATA
NTT DATA
Join NTT DATA, a global leader committed to fostering talent and creating an inclusive environment where every contribution is valued. We believe in the power of possibility, driven by our exceptional people. At NTT DATA, your work makes a significant impact.
Embark on a career that offers continuous growth opportunities through accessible learning resources. Become part of a diverse, global network of over 40,000 professionals across 57 countries, serving clients worldwide. Experience a culture where your ideas are welcomed, driving innovation and agility.
As an Entry-Level Outbound Sales Associate, you will connect with Canada-based customers, championing telecom products and services to drive revenue. Your role involves making a high volume of outbound calls, understanding customer needs, and recommending personalized solutions.
Key duties include promoting telecom plans, upgrades, and offers, achieving daily sales targets, and professionally managing objections. Accurate CRM record-keeping and adherence to compliance standards are essential, ensuring both revenue maximization and a strong customer experience.
We seek individuals with strong communication skills and a clear, neutral English accent, complemented by a persuasive sales mindset. Active listening, customer empathy, and resilience in handling rejection are crucial.
Basic proficiency in system and CRM handling is required. Eligibility includes being a graduate (flexible based on communication skills) with 2-4 years of experience, preferably in BPO or sales. The role operates on a US-Canada Shift basis with 10-hour shifts and is 100% Work from Office, with company-provided transportation for night shifts.
NTT DATA
Information Technology & Services