BPO Call Center Senior Associate

NTT DATA

2–4 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

Join NTT DATA as a Senior Associate in our BPO Call Center, specializing in customer sales. We are a global leader committed to nurturing talent and fostering an inclusive environment where every contribution is valued. Discover a career filled with growth opportunities, global exposure, and the chance to make a significant impact.

At NTT DATA, you'll benefit from continuous learning resources, a supportive global network, and the ability to excel in a people-focused culture. We empower our employees to shine, offering a platform to contribute to our Fortune 500 clients and world-leading technology partners.

We also offer comprehensive benefits, including virtual paid training, medical coverage, RRSP options, and rewarding recognition programs, alongside internal career advancement opportunities.

Responsibilities

As an Entry-level Sales Executive, you will proactively engage with Canada-based customers to promote telecom products and drive revenue through consultative sales. Your role involves making a high volume of outbound calls, understanding customer needs, and recommending tailored solutions.

Key duties include achieving daily, weekly, and monthly sales targets, expertly handling objections, and maintaining accurate CRM records. You will ensure strict adherence to compliance, quality, and process standards, while consistently delivering exceptional customer experiences and maximizing revenue.

Qualifications

We are seeking individuals with strong English communication skills and a clear, neutral accent. A natural sales mindset with persuasive abilities and a capacity for active listening and customer empathy are essential. Candidates must demonstrate resilience and the ability to handle rejection professionally.

Basic proficiency in system and CRM handling is required. A graduate degree is preferred, though flexibility exists based on communication skills. Prior experience ranging from 2 to 4 years in BPO or sales roles is highly desirable for this position.

Essential Skills

English CommunicationSalesPersuasionActive ListeningCustomer EmpathyResilienceCRM

Highlights

  • Actively hiring

More Details

RoleBPO Call Center Senior Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

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