BPO Call Center Senior Associate

NTT DATA

2–4 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

Join NTT DATA as a Senior Associate in our BPO Call Center, focusing on outbound sales. This role is ideal for individuals with a strong sales acumen and excellent communication skills, looking to contribute to a global leader in technology services. We believe in empowering our employees with continuous growth opportunities and an inclusive environment where your contributions are valued.

NTT DATA fosters a culture of possibility, driven by our talented people. You'll have access to extensive learning resources, be part of an inclusive global network, and have the chance to make a real difference for our clients and communities. We are a global pioneer, collaborating with Fortune 500 clients and industry-leading technology partners across 57 countries.

Responsibilities

Engage Canada-based customers through high-volume outbound calls to promote and sell telecom products and services. You will identify customer needs, recommend tailored solutions, and consistently achieve daily, weekly, and monthly sales targets. This role requires you to handle objections professionally, maintain accurate CRM records, and ensure strict adherence to compliance, quality, and process standards. Delivering an exceptional customer experience while maximizing revenue is paramount.

Qualifications

We are seeking candidates with a minimum of 2-4 years of experience, preferably in BPO or sales roles. A strong command of the English language, with a neutral or clear accent, is essential. The ideal candidate possesses a natural sales mindset, persuasive abilities, and a genuine capacity for active listening and customer empathy. Resilience in handling rejection and basic proficiency with system and CRM handling are also key requirements. While a graduate degree is preferred, flexibility exists based on outstanding communication skills.

Essential Skills

EnglishSalesCRMCustomer ServiceCommunicationActive Listening

Highlights

  • Actively hiring

More Details

RoleBPO Call Center Senior Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

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