BPO Call Center Senior Associate

NTT DATA

2–4 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

Join NTT DATA, a global leader where your contributions truly matter. We cultivate an environment where talent thrives, offering continuous growth opportunities and a truly inclusive culture. Become part of a pioneering team that collaborates with Fortune 500 clients and leading technology partners worldwide. At NTT DATA, you'll find a supportive network of over 40,000 diverse colleagues across 57 countries, making a significant impact.

We offer a comprehensive benefits package, including medical, vision, and dental coverage, RRSP options, and rewards for outstanding performance. Our virtual paid training ensures you're well-equipped for success, and we provide all necessary equipment for your role. Enjoy the security of company-provided transportation for our night shifts.

Responsibilities

As an Entry-Level Outbound Sales Associate, you will connect with Canada-based customers to promote telecom products and drive revenue. Your key responsibilities include:

- Conducting high-volume outbound calls to engage prospective and existing clients. - Presenting and selling telecom plans, upgrades, bundles, and retention offers. - Identifying customer needs and recommending personalized solutions. - Consistently achieving daily, weekly, and monthly sales targets. - Skillfully handling customer objections and managing rejections professionally. - Maintaining precise records of calls, conversions, and follow-ups within our CRM system. - Adhering strictly to scripts, quality assurance, and process standards. - Delivering an exceptional customer experience while maximizing sales opportunities.

Qualifications

We are seeking candidates with a strong foundation in sales and communication. Essential qualifications include:

- Excellent English communication skills with a clear and neutral accent. - A proactive sales mindset coupled with strong persuasive abilities. - Demonstrated active listening skills and genuine customer empathy. - Resilience to effectively handle rejection and maintain a positive attitude. - Proficiency in basic system navigation and CRM usage.

We require graduates with 2-4 years of experience, ideally within the BPO or sales sector. Your communication skills will be a key factor in our evaluation.

Essential Skills

EnglishCommunication SkillsSalesCRM SoftwareCustomer ServicePersuasionActive ListeningEmpathy

Highlights

  • Actively hiring

More Details

RoleBPO Call Center Senior Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

BPO Call Center Senior Associate at NTT DATA | SkillMX | SkillMX