BPO Call Center Senior Associate
NTT DATA
NTT DATA
Join NTT DATA, a global leader where your contributions truly matter and people are at the core of our success. We cultivate an environment where everyone can thrive, learn, and make a significant impact. Experience barrier-free growth with extensive self-learning tools and become part of a diverse, worldwide network.
Our commitment extends beyond professional development. We offer comprehensive benefits, including medical, vision, and dental coverage, RRSP options, and robust rewards and recognition programs. Enjoy opportunities for internal career advancement in a people-focused culture that values your unique contributions.
Engage prospective and existing Canada-based customers through high-volume outbound calls to promote a range of telecom products, including plans, upgrades, and bundled offers. Understand individual customer needs to recommend personalized solutions, consistently working towards achieving daily, weekly, and monthly sales targets.
Effectively handle objections and rejections with professionalism, maintaining detailed and accurate CRM records of all interactions, conversions, and follow-up activities. Ensure strict adherence to scripts, quality standards, and established processes, prioritizing a strong customer experience while maximizing revenue.
Possess strong English communication skills with a clear and neutral accent, complemented by a natural sales mindset and persuasive abilities. Demonstrate active listening skills and customer empathy, coupled with the resilience to handle rejection gracefully. Basic proficiency in system and CRM handling is essential.
Eligibility includes being a graduate, with flexibility based on exceptional communication skills. A prior experience of 2-4 years in a BPO or sales environment is preferred. This role requires a commitment to the US-Canada Shift, working 10-hour shifts, with company-provided transportation for night shifts.
NTT DATA
Information Technology & Services