BPO Call Center Senior Associate
NTT DATA
NTT DATA
Join NTT DATA, a global leader committed to fostering an environment where every employee can thrive and make a difference. We believe in the power of possibility, driven by our talented people.
Embark on a rewarding career path with ample opportunities for growth through continuous learning. Become part of an inclusive, global organization where you can be your authentic self. Your contributions are valued, impacting clients, colleagues, and communities while keeping us agile and innovative.
Experience exposure to Fortune 500 clients and leading technology partners, working alongside a diverse network of over 40,000 professionals worldwide. Discover a company that prioritizes employee success with comprehensive benefits and career advancement pathways.
Engage with Canada-based customers through high-volume outbound calls, promoting telecom products and services. Identify customer needs to recommend tailored solutions and achieve daily, weekly, and monthly sales targets. Professionally manage objections and rejections, maintaining accurate CRM records of calls and conversions. Ensure adherence to scripts, quality standards, and process compliance while delivering exceptional customer experiences and maximizing revenue.
A Bachelor's degree is preferred, though communication skills are flexible. Candidates should possess 2-4 years of experience, preferably in BPO or sales roles. Essential skills include strong English communication with a neutral accent, a persuasive sales mindset, active listening, customer empathy, and resilience to handle rejection. Basic proficiency in system and CRM handling is also required.
NTT DATA
Information Technology & Services