BPO Call Center Senior Associate

NTT DATA

2–4 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

Join NTT DATA as a Customer Sales Executive and embark on a career journey where your contributions are valued. We foster a global environment that encourages growth, belonging, and making a significant difference. As a pioneer in the industry, you'll gain exposure to Fortune 500 clients and work with a diverse network of professionals worldwide. This role offers opportunities to excel in a people-focused setting.

NTT DATA provides comprehensive support, including all necessary equipment, virtual paid training, and a robust benefits package. You'll also benefit from an Employee Assistance Program, RRSP options, disability coverage, and exciting rewards and recognition programs. We are committed to internal career advancement, allowing you to shape your professional path within the organization.

Responsibilities

Engage with Canada-based customers through high-volume outbound calls to promote telecom products and services. Actively listen to customer needs and recommend tailored solutions to drive revenue. Achieve daily, weekly, and monthly sales targets by effectively promoting plans, upgrades, bundles, and retention offers. Handle objections and rejections with professionalism and maintain accurate records of calls and conversions in the CRM system. Ensure adherence to scripts, quality standards, and processes while delivering an exceptional customer experience.

Qualifications

We are seeking individuals with strong English communication skills and a clear, neutral accent. A natural sales mindset with persuasive abilities is essential, alongside excellent active listening skills and customer empathy. The role requires resilience to handle rejection effectively. Basic proficiency in system and CRM handling is also necessary. Candidates should possess 2-4 years of experience, preferably in BPO or sales roles. A graduate degree is preferred, with flexibility based on exceptional communication skills.

Essential Skills

English CommunicationSalesPersuasionActive ListeningCustomer EmpathyResilienceCRM

Highlights

  • Actively hiring

More Details

RoleBPO Call Center Senior Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

BPO Call Center Senior Associate at NTT DATA | SkillMX | SkillMX