BPO Call Center Senior Associate

NTT DATA

2–4 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

Join NTT DATA, a global IT leader, and embark on a fulfilling career journey. We foster a culture where your contributions are valued, and continuous growth is encouraged through accessible learning resources. Be part of an inclusive environment that champions diversity and empowers you to be your best self. Your innovative ideas are welcome and contribute to our agility.

NTT DATA offers a comprehensive benefits package, including medical, vision, and dental coverage, an employee assistance program, and RRSP options. We also provide essential equipment for your role and virtual paid training. Internal advancement opportunities and recognition programs are in place to support your career progression within our worldwide network of over 40,000 professionals.

Responsibilities

As an Entry-Level Sales Associate, you will proactively engage with Canada-based customers through high-volume outbound calls to promote and sell telecom products and services. Your role involves understanding customer needs, recommending tailored solutions, and driving revenue by achieving daily, weekly, and monthly sales targets. You will expertly handle objections, maintain accurate CRM records, and ensure adherence to quality and process standards, all while delivering an exceptional customer experience.

Qualifications

We are seeking individuals with a strong sales acumen and persuasive communication skills, supported by a clear English accent. Active listening and a genuine customer empathy are essential. The ideal candidate will possess resilience to effectively handle rejection and basic proficiency in system and CRM operations. A graduate degree is preferred, with flexibility based on exceptional communication abilities. Prior experience in BPO or sales roles, ranging from 2 to 4 years, is advantageous.

Essential Skills

English CommunicationSalesPersuasionActive ListeningCustomer EmpathyResilienceCRM

Highlights

  • Actively hiring

More Details

RoleBPO Call Center Senior Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentSales
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

BPO Call Center Senior Associate at NTT DATA | SkillMX | SkillMX