BPO Call Center Senior Associate
NTT DATA
NTT DATA
Embark on a fulfilling career with NTT DATA, a global leader committed to nurturing talent and fostering an inclusive environment where contributions are valued. We believe in unlocking potential, and it's our people who drive our success. Join a dynamic organization where your work truly matters, offering continuous growth opportunities through extensive self-learning tools.
Experience the benefits of being part of a global network, working in a supportive environment that encourages you to be your best. Make a significant impact on clients, colleagues, and communities through innovative ideas in a Fortune 500-client setting, collaborating with world-leading technology partners. You'll be part of a diverse team of over 40,000 professionals across 57 countries, delivering services worldwide.
As an Entry-Level Outbound Sales Executive, you will engage with Canada-based customers to promote and sell telecom products and services. Your primary objective is to drive revenue through effective consultative selling.
Key duties include: - Making a high volume of outbound calls to potential and existing customers. - Presenting and promoting telecom offerings such as plans, upgrades, bundles, and retention strategies. - Understanding individual customer needs to recommend personalized solutions. - Consistently achieving daily, weekly, and monthly sales targets. - Professional handling of objections and rejections. - Maintaining accurate records of calls, conversions, and follow-ups in the CRM system. - Adhering to scripts, quality assurance, and process standards. - Delivering an exceptional customer experience while maximizing sales.
We are seeking candidates with a strong foundation in communication and sales. A neutral or clear English accent is essential for effective customer engagement. A proactive sales mindset coupled with persuasive abilities is key to success in this role.
Essential qualifications include: - Excellent English communication skills with a clear and neutral accent. - A demonstrable sales mindset and strong persuasive capabilities. - Proficient active listening skills and the ability to show customer empathy. - Resilience and a robust ability to handle rejection gracefully. - Basic proficiency in using computer systems and CRM software.
Eligibility: - A graduate degree is preferred, with flexibility based on exceptional communication skills. - A minimum of 2 to 4 years of experience in the BPO or sales sector is highly desirable.
NTT DATA
Information Technology & Services