BPO Call Center Senior Associate

NTT DATA

2–4 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

NTT DATA is seeking a Customer Sales Executive to join our team. We are a global organization that values its people, offering extensive growth opportunities and an inclusive environment where everyone can thrive. Join us to make a significant difference for our clients, colleagues, and communities.

At NTT DATA, you'll gain exposure to Fortune 500 clients and collaborate with over 40,000 diverse professionals worldwide. We provide a supportive work environment with comprehensive benefits, including virtual paid training, medical coverage, RRSP options, and employee assistance programs.

Responsibilities

Engage with Canada-based customers through high-volume outbound calls to promote telecom products and services. Identify customer needs and recommend tailored solutions through consultative selling. Achieve daily, weekly, and monthly sales targets while professionally handling objections and rejections.

Maintain accurate records in the CRM system, ensuring compliance with scripts and quality standards. Deliver an exceptional customer experience to maximize revenue and foster customer loyalty. This entry-level role is crucial for driving sales growth and promoting our telecom offerings.

Qualifications

We are looking for individuals with strong English communication skills and a neutral, clear accent. A natural sales mindset coupled with persuasive abilities is essential. Candidates should possess excellent active listening skills and customer empathy, along with the resilience to handle rejection effectively.

Basic proficiency in system and CRM handling is required. The ideal candidate will have 2-4 years of experience, preferably in BPO or sales roles, and should be a graduate. This role operates during the US-Canada Shift (Night Shift) with a 10-hour workday, offering company-provided transportation for night shifts.

Essential Skills

English CommunicationSalesPersuasionActive ListeningCustomer EmpathyResilienceCRM SoftwareCustomer Relationship Management

Highlights

  • Actively hiring

More Details

RoleBPO Call Center Senior Associate
IndustryInformation Technology & Services
DepartmentSales
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

BPO Call Center Senior Associate at NTT DATA | SkillMX | SkillMX