BPO Call Center Senior Associate

NTT DATA

2–4 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

Join NTT DATA as a Customer Sales Executive and be a pivotal part of our global team. We are dedicated to fostering an environment where every individual can thrive and contribute significantly. At NTT DATA, your potential is limitless, and we provide the resources for your continuous growth, including self-learning tools and global exposure.

Experience a career that offers ongoing opportunities to advance, within an inclusive global community. You'll make a real difference to clients, colleagues, and communities by contributing impactful ideas that drive innovation. We partner with Fortune 500 clients and leading technology providers worldwide, connecting you with over 40,000 professionals across 57 countries.

Responsibilities

Engage with Canada-based customers through high-volume outbound calls to promote telecom products and services. Drive revenue by understanding customer needs and recommending tailored solutions, potentially including plans, upgrades, bundles, and retention offers. Consistently achieve daily, weekly, and monthly sales targets while professionally handling objections and rejections. Maintain accurate CRM records of calls, conversions, and follow-ups, ensuring adherence to scripts, quality, and process standards to deliver exceptional customer experiences.

Qualifications

We are seeking individuals with strong communication skills and a clear, neutral English accent. A proactive sales mindset with persuasive abilities is essential. Candidates should possess excellent active listening skills and demonstrate customer empathy. Resilience to handle rejection effectively and basic proficiency in system and CRM handling are required.

Eligibility includes being a graduate, with flexibility based on exceptional communication skills. A minimum of 2 to 4 years of relevant experience, particularly in BPO or sales roles, is preferred.

Essential Skills

English CommunicationSalesPersuasionActive ListeningEmpathyResilienceCRM Software

Highlights

  • Actively hiring

More Details

RoleBPO Call Center Senior Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

BPO Call Center Senior Associate at NTT DATA | SkillMX | SkillMX