BPO Call Center Associate

NTT DATA

1–2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

NTT DATA is dedicated to fostering a workplace where every individual feels valued and can contribute meaningfully. We believe in the power of possibility, driven by our exceptional people. Join a global pioneer, connect with Fortune 500 clients and world-leading technology partners, and collaborate with over 40,000 diverse professionals across 57 countries. Your contributions truly matter here.

Responsibilities

Engage with Canadian customers through outbound calls to promote telecom products and services. Tailor recommendations to meet individual customer needs and achieve daily, weekly, and monthly sales targets. Professionally handle objections and maintain accurate records of interactions and sales within the CRM system. Ensure adherence to quality and process standards while delivering an exceptional customer experience that maximizes revenue.

Qualifications

We are seeking individuals with strong English communication skills and a clear, neutral accent. A proactive sales mindset, coupled with persuasive abilities, is essential. Successful candidates will demonstrate active listening skills, customer empathy, and resilience in handling rejection. Basic proficiency in system and CRM navigation is also required. A graduate degree is preferred, and prior BPO or sales experience of 1-2 years is beneficial.

Essential Skills

English CommunicationSalesPersuasionActive ListeningEmpathyResilienceCRM Software

Highlights

  • Actively hiring

More Details

RoleBPO Call Center Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

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