BPO Call Center Associate

NTT DATA

1–2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

Join NTT DATA, a global leader committed to fostering talent and creating an inclusive environment where every contribution is valued. We believe in possibilities and are driven by our people who make it happen. Embark on a career where your work truly matters, offering continuous growth opportunities through accessible learning tools.

As part of a worldwide organization, you'll experience a sense of belonging in a workplace that celebrates diversity and empowers you to be your best. Make a tangible difference for clients, colleagues, and communities, with your ideas actively embraced to maintain our agility.

Become a global pioneer with exposure to Fortune 500 clients and leading technology partners. Collaborate with over 40,000 diverse professionals across 57 countries, contributing to services delivered in more than 200 nations.

Responsibilities

This entry-level outbound sales role focuses on engaging Canada-based customers to promote telecom products and services, driving revenue through consultative selling.

Key duties include: - Conducting a high volume of outbound calls to prospective and existing clients. - Promoting a range of telecom offerings such as plans, upgrades, bundles, and retention specials. - Understanding customer needs to recommend suitable, tailored solutions. - Consistently achieving daily, weekly, and monthly sales targets. - Addressing objections and managing rejections with professionalism. - Maintaining precise records of calls, conversions, and follow-ups in the CRM system. - Adhering to all script, quality, and process standards. - Ensuring a positive customer experience while maximizing revenue generation.

Qualifications

We are seeking individuals with strong communication skills, featuring a neutral and clear English accent, coupled with a proactive sales mindset and persuasive abilities.

Essential qualifications include: - Demonstrating active listening skills and customer empathy. - Possessing resilience and the capacity to handle rejection effectively. - Basic proficiency in system and CRM operations.

Eligibility: - Candidates must be graduates, with flexibility based on exceptional communication skills. - A minimum of 1-2 years of experience in a BPO or sales environment is preferred.

Essential Skills

English CommunicationSalesPersuasionActive ListeningEmpathyResilienceCRM SoftwareCustomer Service

Highlights

  • Actively hiring

More Details

RoleBPO Call Center Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

BPO Call Center Associate at NTT DATA | SkillMX | SkillMX