BPO Call Center Associate

NTT DATA

1–2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

Join NTT DATA, a global leader committed to fostering a workplace where every individual thrives. We believe in the power of possibility, driven by our exceptional people. At NTT DATA, your contributions are valued, and you'll find ongoing opportunities to grow your career through accessible learning resources.

Embrace a culture of belonging in an inclusive environment where you can express your authentic self. We champion a people-focused atmosphere that empowers you to excel. Become part of a team that makes a significant difference for clients, colleagues, and communities. Your innovative ideas are welcomed and instrumental in keeping us agile.

As a global pioneer, you'll gain exposure to Fortune 500 clients and world-class technology partners. Collaborate with a network of over 40,000 diverse professionals across 57 countries, delivering impactful services worldwide.

Responsibilities

As an Entry-level Sales Executive, you will connect with Canada-based customers through high-volume outbound calls to promote telecom products and services. Your role involves understanding customer needs, recommending tailored solutions, and driving revenue through consultative selling.

Key duties include promoting telecom plans, upgrades, bundles, and retention offers. You will be expected to achieve daily, weekly, and monthly sales targets, handle objections with professionalism, and maintain accurate CRM records of calls, conversions, and follow-ups.

Ensuring compliance with scripts, quality, and process standards is crucial. You will also focus on delivering an exceptional customer experience while maximizing sales outcomes.

Qualifications

We are seeking individuals with strong communication skills, featuring a neutral and clear English accent. A proactive sales mindset coupled with persuasive abilities is essential.

Candidates should possess excellent active listening skills and demonstrate genuine customer empathy. Resilience and the capacity to handle rejection are vital attributes for success in this role. Basic proficiency in system and CRM handling is also required.

Eligibility includes being a graduate, with flexibility based on communication skills. Prior experience of 1–2 years in BPO or sales is preferred.

Essential Skills

English CommunicationSales AcumenPersuasionActive ListeningEmpathyResilienceCRM SoftwareCustomer ServiceOutbound Sales

Highlights

  • Actively hiring

More Details

RoleBPO Call Center Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

BPO Call Center Associate at NTT DATA | SkillMX | SkillMX