BPO Call Center Associate
NTT DATA
NTT DATA
Join NTT DATA, a global leader focused on attracting and nurturing top talent. We foster an inclusive environment where your contributions are valued and you can truly belong. Discover a career filled with possibilities, supported by continuous learning opportunities and a global network of over 40,000 professionals across 57 countries.
This role offers an exciting entry-level opportunity in outbound sales. You'll connect with customers in Canada, promoting essential telecom products and services. Your consultative approach will be key to driving revenue and ensuring customer satisfaction.
Engage prospective and existing customers through high-volume outbound calls.
Promote a range of telecom products, including plans, upgrades, bundles, and retention offers.
Identify customer needs and recommend personalized solutions.
Meet and exceed daily, weekly, and monthly sales targets consistently.
Professionally manage objections and rejections, maintaining a positive customer interaction.
Accurately record all call details, conversions, and follow-up actions in the CRM system.
Adhere to all company scripts, quality assurance standards, and process guidelines.
Demonstrate strong English communication skills with a clear and neutral accent.
Possess a natural sales aptitude and persuasive abilities.
Exhibit active listening skills and genuine customer empathy.
Show resilience and the capacity to handle customer rejections effectively.
Have foundational skills in using computer systems and CRM software.
NTT DATA
Information Technology & Services