BPO Call Center Associate

NTT DATA

1–2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

Join NTT DATA, a global leader focused on attracting and nurturing top talent. We foster an inclusive environment where your contributions are valued and you can truly belong. Discover a career filled with possibilities, supported by continuous learning opportunities and a global network of over 40,000 professionals across 57 countries.

This role offers an exciting entry-level opportunity in outbound sales. You'll connect with customers in Canada, promoting essential telecom products and services. Your consultative approach will be key to driving revenue and ensuring customer satisfaction.

Responsibilities

Engage prospective and existing customers through high-volume outbound calls.

Promote a range of telecom products, including plans, upgrades, bundles, and retention offers.

Identify customer needs and recommend personalized solutions.

Meet and exceed daily, weekly, and monthly sales targets consistently.

Professionally manage objections and rejections, maintaining a positive customer interaction.

Accurately record all call details, conversions, and follow-up actions in the CRM system.

Adhere to all company scripts, quality assurance standards, and process guidelines.

Qualifications

Demonstrate strong English communication skills with a clear and neutral accent.

Possess a natural sales aptitude and persuasive abilities.

Exhibit active listening skills and genuine customer empathy.

Show resilience and the capacity to handle customer rejections effectively.

Have foundational skills in using computer systems and CRM software.

Essential Skills

English CommunicationSalesPersuasionActive ListeningEmpathyResilienceCRM Software

Good to Have

BPO ExperienceTele-sales

Highlights

  • Actively hiring

More Details

RoleBPO Call Center Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

BPO Call Center Associate at NTT DATA | SkillMX | SkillMX