BPO Associate Director
NTT DATA
NTT DATA
Spearhead sales enablement and support initiatives as an Associate Director within the medical coding services domain. This pivotal role involves deep collaboration with the sales team to craft winning proposals, respond to RFPs, and deliver impactful presentations. You will be the subject matter expert on US healthcare coding standards, compliance nuances, and best industry practices, playing a crucial role in shaping pricing strategies, cost estimations, and overall solution design for prospective clients.
Engage directly with clients through calls and meetings, articulating our service capabilities and addressing complex technical inquiries. Cultivate robust relationships with key stakeholders, ensuring a clear understanding of their unique needs to deliver tailored solutions. Stay ahead of the curve by analyzing industry trends, competitor landscapes, and regulatory shifts to inform strategic decisions and identify new avenues for growth within the dynamic medical coding sector. Essential to this role is demonstrated expertise in Radiology and a broad understanding of multispecialty coding, including IVR, Anesthesia, Surgery, EM, and ED.
Lead and mentor a dedicated sales support team, ensuring the timely and accurate delivery of all projects. Foster seamless collaboration across operations, quality, and compliance departments to guarantee our service offerings consistently meet and exceed client expectations. Uphold the highest standards of compliance, ensuring all proposals and solutions strictly adhere to HIPAA, CMS, and other critical regulatory mandates. Maintain an up-to-date and comprehensive knowledge base of ICD-10, CPT, HCPCS, and payer guidelines.
- Partner with the sales team to develop compelling proposals, RFP responses, and presentations for medical coding services. - Provide subject matter expertise on US healthcare coding standards, compliance, and industry best practices. - Assist in pricing strategies, cost estimation, and solution design for prospective clients. - Participate in client calls and meetings to articulate service offerings and address technical queries. - Build strong relationships with key stakeholders to understand their needs and tailor solutions. - Analyze industry trends, competitor offerings, and regulatory changes. - Mentor and guide the sales support team to ensure timely and accurate deliverables. - Collaborate with operations, quality, and compliance teams. - Ensure all proposals and solutions adhere to HIPAA, CMS, and other regulatory requirements. - Maintain up-to-date knowledge of ICD-10, CPT, HCPCS, and payer guidelines.
- A Bachelor’s degree in Healthcare Administration, Life Sciences, or a related field is required; a Master’s degree is preferred. - A minimum of 10 years of experience in the US healthcare domain, with significant exposure to medical coding services, is essential. - Proven success in sales support, pre-sales, or business development within the healthcare outsourcing industry. - In-depth understanding of ICD-10, CPT, HCPCS coding standards, and relevant compliance frameworks. - Exceptional communication, presentation, and stakeholder management skills are critical. - Strong analytical and problem-solving abilities are a must. - Expertise in Radiology and multispecialty coding (IVR, Anesthesia, Surgery, EM, ED, etc.) is required.
NTT DATA
Healthcare