Join our banking operations team as a Senior Representative and play a crucial role in ensuring seamless shareholder and entity management. This position offers an exciting opportunity to contribute to critical financial processes within a dynamic environment.

Key responsibilities include unwrapping shareholder details, conducting thorough investigations, and compiling necessary documentation. You'll ensure the accurate and timely completion of transactions, meeting or exceeding client service level agreements. Problem-solving, both routine and non-routine, is essential, with the ability to escalate issues appropriately. Maintaining the highest degree of confidentiality and using established procedures for fact-finding, information gathering, and data verification are also vital components of this role.

Your duties will involve meticulous tracking and monitoring of issue resolution. This includes recognizing when information is insufficient and bringing challenges to the attention of your team leader or manager. You will be instrumental in maintaining precise records and providing essential reporting to clients.

Ideal candidates will possess 0-18 months of relevant experience and a foundational understanding of KYC/CDD principles. A key requirement is the ability to comprehend moderately complex transactions and interpret source documents accurately. Strong organizational and multi-tasking skills, coupled with sound decision-making abilities, are essential.

Proficiency in computer applications is mandatory, including hands-on experience with data entry and word processing. A working knowledge of MS Office suite and the ability to navigate web-based applications are also required. Detail-orientation is highly valued in this role.