Join our dynamic team as a Senior Associate in Banking Operations. This role is crucial for maintaining seamless operational flow within our international BPO banking division. We are seeking an experienced professional who can contribute significantly to our compliance and operational excellence.

Key responsibilities include ensuring robust KYC/AML/CDD processes, meeting service level agreements (SLAs), and proactively identifying and resolving complex operational issues. You will adhere to all project requirements and department objectives, while effectively communicating and collaborating with team members. Participation in training and team meetings is also expected.

Candidates must possess a graduate degree with 1.6 to 5 years of relevant experience in an international BPO banking environment. A strong understanding or Subject Matter Expertise (SME) in KYC/AML/CDD is mandatory. Flexibility to work night shifts and excellent oral and written communication skills in English are essential. Familiarity with quality audit processes based on specific requirements is also beneficial.