Join our dynamic banking operations team as a Senior Associate, specializing in critical KYC/AML/CDD processes. This role offers a challenging yet rewarding environment within the international BPO sector.

We are seeking an experienced professional with a strong understanding of financial compliance and a proven track record in banking operations. Your expertise will be crucial in maintaining operational excellence and upholding regulatory standards.

Key responsibilities include performing comprehensive KYC/AML/CDD checks, ensuring adherence to necessary SLAs, and reporting to the team manager. You will anticipate operational challenges, resolve complex issues using your process knowledge, and uphold project and departmental objectives.

This role also involves following technical protocols, effectively communicating job-specific information, collaborating with team members, and participating in relevant training programs and quality audits as per process requirements. Flexibility for night shifts is essential.

Candidates must possess a Graduate degree (Any stream) with 4-6 years of relevant work experience in an international BPO banking process, including a mandatory 3 years specifically in KYC. A deep understanding or SME-level knowledge of KYC/AML/CDD is imperative.

Excellent oral and communication skills in English are a must. The ideal candidate will demonstrate strong problem-solving abilities, the capacity to deviate from standard practices when necessary, and the proactive ability to seek assistance for complex issues. Adherence to project requirements and departmental objectives is crucial.