Join our dynamic team as a Banking Operations Senior Associate, a crucial role focused on ensuring the integrity and efficiency of our banking operations. This position requires a proactive individual with a strong background in international BPO banking processes, specifically within KYC, AML, and CDD frameworks. You will be instrumental in maintaining operational excellence and supporting team objectives.

Key responsibilities include conducting thorough KYC/AML/CDD procedures, managing Service Level Agreements (SLAs), and proactively identifying and resolving complex issues. You will also be responsible for adhering to all project and department requirements, following technical protocols, and collaborating effectively with team members. This role involves performing quality audits and potentially participating in training programs to enhance business needs.

Candidates should possess a graduate-level education and 3-5 years of relevant experience in an international BPO banking environment. A mandatory, in-depth understanding of KYC/AML/CDD processes is essential. Flexibility to work night shifts is required. Excellent English oral and communication skills are a must, alongside a proven ability to lead as a process expert and team leader. Experience in anticipating problems and knowing when to deviate from standard practices is highly valued.