Join our dynamic banking operations team as an Associate. This role is ideal for individuals with a solid understanding of banking processes, particularly in KYC, AML, and CDD. If you are a proactive problem-solver with excellent communication skills and a desire to contribute to a leading financial institution, we encourage you to apply.

This hybrid position requires flexibility, including potential night shifts, and offers a great opportunity to grow within the banking sector. We value candidates who can adapt to evolving project needs and departmental goals.

Key responsibilities include maintaining service level agreements (SLAs) and reporting progress to the team manager. You will proactively identify potential issues and know when to adapt standard procedures. This role involves seeking assistance for complex problems and ensuring adherence to project requirements and departmental objectives.

Further duties include following technical protocols, coordinating job-specific information, and collaborating effectively with team members. Participation in training programs and team meetings is expected, along with performing quality audits as needed.

We are seeking graduates with 1.5 to 5 years of experience in international BPO banking operations. A mandatory, in-depth understanding of KYC, AML, and CDD processes is essential for this role. Excellent oral and communication skills in English are a must.

Candidates should be comfortable with night shifts and possess strong analytical abilities to anticipate and resolve issues. The ability to work independently while also collaborating with colleagues is highly valued.