Join our dynamic banking operations team as a Banking Operations Associate. This role is ideal for individuals with a solid understanding of banking processes and a commitment to operational excellence. You will be integral in ensuring smooth day-to-day operations and maintaining high service standards.

We are looking for a motivated professional who can contribute to our fast-paced environment. The position requires a proactive approach and the ability to adapt to evolving business needs.

Key responsibilities include maintaining adherence to Service Level Agreements (SLAs) and reporting performance to the team manager. You will anticipate potential issues and know when to adjust standard procedures to resolve complex problems effectively. This role also involves collaborating with team members to share job-specific information and participating in relevant training programs.

Additionally, you will perform quality audits as per process requirements and follow established technical protocols and departmental guidelines. Effective communication is crucial for coordinating tasks and ensuring seamless teamwork.

To be successful in this role, you should be a graduate with 1.6 to 5 years of experience in an international BPO banking process. A strong understanding or subject matter expertise in KYC, AML, and CDD is mandatory. Excellent oral and communication skills in English are essential, along with flexibility to work in night shifts.

Candidates should possess a strong grasp of KYC/AML concepts and processes. The ability to manage SLAs and report effectively is also key. We value individuals who can anticipate challenges, seek assistance when needed, and adhere strictly to project and departmental objectives.