NTT DATA is seeking a dynamic Automation Lead to spearhead our Platform Automation & Innovation initiatives. This role is crucial for defining and executing our digital workplace automation strategy, enhancing customer experience, and driving operational efficiency. You will be instrumental in shaping a platform-first approach, leveraging reusable patterns to streamline operations and foster innovation.

Join a forward-thinking organization committed to accelerating client success and making a positive societal impact. As a Global Top Employer with experts in over 50 countries, NTT DATA offers unparalleled opportunities for growth and development within a diverse and adaptable environment.

Lead the development of a comprehensive digital workplace automation roadmap, aligning with strategic goals for customer experience and transformation. Identify and implement automation opportunities across various IT service domains, including Service Desk, endpoint management, collaboration tools, and identity/access management. Drive the adoption of a platform-first strategy, utilizing runbooks, remediation catalogs, and orchestration to build scalable automation solutions. Establish robust governance frameworks for automation intake, prioritization, and ongoing management.

Spearhead DeX-led automation to proactively detect and resolve employee experience issues. Automate ITSM/ESM workflows using ServiceNow and other relevant tools to enhance efficiency and reduce manual effort. Drive platform automation for endpoint management, identity, collaboration, and VDI environments. Implement AI/GenAI use cases for operational enhancement and build robust data analytics capabilities to measure and report on automation's value realization.

Proven experience in defining and executing automation strategies for digital workplaces. Expertise in leveraging DeX platforms for proactive issue detection and remediation. Strong command over ITSM/ESM workflow automation, particularly with ServiceNow (Flow Designer, IntegrationHub, Orchestration). Demonstrated ability to deliver automation across endpoint management, identity & access, and collaboration platforms. Experience with AI/GenAI use case deployment and operationalization is highly desirable.

Solid understanding of CI/CD practices for automation scripts and runbooks. Proficiency in data analytics and dashboarding tools (e.g., Power BI, ServiceNow Performance Analytics) to track KPIs and OKRs. Excellent stakeholder management and communication skills to present roadmaps and outcomes to leadership. A commitment to fostering innovation, mentoring teams, and building a culture of reuse is essential. This role requires strong analytical skills and the ability to translate technical capabilities into business value.