Join EY's Banking & Capital Markets team as an Associate Director, specializing in Mortgages/Lending Transformation. This role offers a unique opportunity to drive significant change within a leading global financial institution. You will leverage your expertise to enhance lending processes, implement automation, and improve operational efficiency.

EY is dedicated to building a better working world, fostering innovation, and creating long-term value for clients and society. Be part of a diverse and global team that strives to find new answers to complex challenges.

Lead the functional transformation of the entire mortgage and lending lifecycle, from origination to servicing. Identify opportunities to implement Straight Through Processing (STP) and automation, reducing manual intervention.

Collaborate closely with technology and architecture teams to translate business needs into practical, implementable solutions. Design effective processes for managing exceptions and human-in-the-loop scenarios.

Drive measurable improvements in key performance indicators such as STP rates, turnaround times, and cost-to-serve. Engage with Product, Operations, Credit/Risk, and Technology departments throughout the project lifecycle.

We seek an Associate Director with 12-18 years of experience in Banking & Financial Services, preferably with a background in global banking or transformation environments. Deep functional knowledge in Mortgages, Consumer Lending, Retail Lending, or Secured Lending is essential.

Proven success in delivering STP and automation transformations within lending or mortgage sectors is required. A strong understanding of loan origination, underwriting, credit decisioning, and servicing processes is crucial.

Demonstrated ability to partner with technology teams to implement lending solutions is a must. Excellent senior stakeholder management and communication skills are necessary to drive change effectively.