Join Oracle as an Associate Support Engineer and become a crucial point of contact for our valued customers. In this role, you will provide essential technical support, troubleshooting and resolving issues for our diverse range of Oracle products. You'll collaborate with experienced peers, contribute to documentation, and learn to leverage cutting-edge tools like AI Assistance to enhance support processes. This is an excellent opportunity to develop your technical expertise within a globally recognized leader in AI and cloud solutions.

This position is ideal for individuals eager to grow their careers in a dynamic environment. You will assist internal teams with complex customer situations and technical challenges, contributing to overall customer satisfaction and operational excellence. Be part of a company that is shaping the future and empowering billions of lives.

As an Associate Support Engineer, your responsibilities will include:

- Serving as a primary point of contact for customers, providing responsive support via phone, email, or other electronic channels. - Delivering technical assistance by troubleshooting and resolving straightforward issues related to assigned Oracle products. - Collaborating with senior team members to report and support the resolution of routine design, reliability, and maintenance challenges. - Maintaining accurate service request documentation and contributing to the creation of knowledge base articles and troubleshooting guides. - Assisting internal teams and stakeholders with various customer scenarios and technical inquiries. - Learning to utilize automation and tooling, such as AI Assistance, to identify the root causes of common problems and suggest process improvements.

To excel in this role, you will need:

- A minimum of 3 to 5 years of experience in a technical support or related role. - Proficiency in core skills including Change Management, Detail Orientation, Documentation Skills, Impactful Communication, Problem Solving, and SQL. - Experience or a strong aptitude for understanding configuration-related issues and applying corrective changes. - The ability to analyze and investigate problems, document resolutions, and collaborate effectively with internal and external stakeholders. - A proactive approach to communication, keeping clients and teams informed of progress, risks, and dependencies. - A commitment to compliance and adherence to organizational guidelines, quality standards, and SLAs. - Willingness to learn and adapt to new technologies and best practices within the ITIL framework.