Join our team as an Associate Support Engineer, a key role in providing exceptional technical assistance to our customers. You will be the primary contact for client inquiries, resolving technical challenges with Oracle products. This position involves collaborating with experienced colleagues, contributing to documentation, and learning to leverage advanced tools for issue resolution.

Your responsibilities will include assisting internal teams with customer issues and identifying opportunities to enhance our support processes. This role offers a fantastic opportunity to grow within a leading technology company focused on AI and cloud solutions.

Serve as the main point of contact for customers, addressing inquiries via phone and electronic channels. Provide technical support by troubleshooting and resolving basic issues related to assigned Oracle products. Collaborate with senior team members to report and support the resolution of design, reliability, and maintenance problems.

Document all service requests and product-related activities, contributing to the creation of knowledge base articles and troubleshooting guides. Assist internal teams and stakeholders with diverse customer situations and technical challenges. Learn to utilize automation tools, like AI assistance, to identify root causes of common issues and suggest improvements to existing support workflows and best practices.

We are looking for individuals with 3 to 5+ years of experience in technical support or a related field. Proficiency in English is essential, with the ability to read, write, and speak fluently. A strong understanding of problem-solving techniques and excellent documentation skills are required.

Key skills include Change Management, Detail Orientation, Impactful Communication, Problem Solving, and SQL. While not strictly required, familiarity with automation and AI assistance tools is beneficial. This role is based onsite in Bengaluru, Karnataka, India.