Join Optum, a global healthcare innovator dedicated to improving lives through technology and compassionate care. We're seeking an Associate Instructional Designer to contribute to our mission of advancing health optimization worldwide. In this role, you'll be instrumental in crafting engaging and effective learning solutions that empower our teams and enhance patient care. Discover a supportive culture, collaborate with talented professionals, and unlock significant career development opportunities while making a tangible impact on the communities we serve.

This position focuses on the complete lifecycle of learning materials, from initial analysis and design to development, maintenance, and ongoing evaluation. You will partner closely with subject matter experts and business stakeholders to transform complex processes into clear, concise, and learner-centric documentation. Your contributions will span critical deliverables such as Standard Operating Procedures (SOPs), Job Aids, Process Articles, instructor-led training modules, eLearning content, and essential communication resources. A key aspect of this role involves content review, securing stakeholder approvals, managing versions, and implementing improvements based on feedback.

Develop comprehensive performance-support materials, including detailed process workflows, procedures, and guidelines, ensuring clarity and learner focus.

Create engaging content such as scripts, facilitator guides, learner materials, presentations, assessments, case studies, and quick-reference guides. Produce compelling audio or video content to enhance learning experiences.

Apply established adult-learning principles, instructional design methodologies, accessibility standards, and organizational style guides. Ensure all content aligns with branding requirements.

Review, edit, and update existing content to reflect evolving business needs, processes, and audience requirements. Define clear learning objectives based on thorough analysis, including business, task, and audience needs.

Coordinate review cycles and obtain formal approval from subject matter experts and stakeholders prior to publication. Integrate feedback effectively while upholding content accuracy, consistency, readability, and usability.

Publish, test, and maintain content within approved learning management systems (LMS), content management systems (CMS), SharePoint, or knowledge repositories. Proactively manage multiple projects and deadlines, communicating any risks, dependencies, or status updates.

Collaborate with trainers and business teams to evaluate content effectiveness and identify areas for enhancement. Adhere strictly to all Company policies and procedures, including those related to work location, assignments, and flexible work arrangements.

A minimum of two years of experience is required in developing training programs, process documentation, knowledge content, or performance-support materials.

Demonstrated experience in creating instructor-led, virtual, digital, or computer-based learning content is essential. Proficiency in applying various learning theories, ADDIE, and EnABLE methodologies is expected.

Prior experience working with learning management systems (LMS) or content management systems (CMS) is necessary. A strong working knowledge of Microsoft Word, PowerPoint, Excel, and SharePoint is required.

Familiarity with Articulate 360, including Storyline or Rise, is crucial. Experience with video-editing software like Camtasia or similar, along with Snagit, and basic HTML knowledge, will be beneficial.

Proven solid written and verbal communication skills are paramount. This includes exceptional proofreading, editing, and presentation abilities.

A Bachelor's degree in instructional design, education, communications, English, technical writing, learning and development, or a related field is preferred.

Experience supporting healthcare, revenue cycle management, operations, or other regulated business environments is advantageous. Expertise in applying organizational style guides, accessibility standards, and content governance practices is a plus.

Showcase a proven, solid attention to detail, with a demonstrated ability to identify inconsistencies, gaps, and inaccuracies within source content. The capacity to work independently while also contributing effectively within a collaborative team setting is key.