Deloitte seeks an Associate Director to join their dynamic ServiceNow team. This role offers a unique opportunity to develop your potential within an organization shaping the future of global business. You will collaborate with cutting-edge leaders and organizations, bringing your whole self to work to innovate, grow, and make a significant impact.

This position is ideal for professionals passionate about enterprise technology and its role as an engine for functional excellence, innovation, and long-term growth. You will foster strong client relationships and contribute to delivering exceptional client experiences within a supportive and purpose-driven environment.

As an Associate Director, you will build and nurture positive working relationships with teams and clients to exceed expectations. Your responsibilities will include implementing, configuring, updating, and troubleshooting within various ServiceNow modules such as ITSM, ITOM, ITAM, ITBM, IRM, GRC, and HRSD.

You will leverage a deep understanding of ServiceNow's global scope and foundational data, including CMDB and CSDM. This involves in-depth knowledge of ServiceNow Discovery and Service Mapping technologies, including MID Servers, discovery patterns, and probes. You'll also gain exposure to Event Management, AIOps for alert correlation and auto-remediation, and credential-less discovery.

We require candidates with 9 to 12 years of experience in the ServiceNow platform. A Bachelor's degree in Computer Science, Software Engineering, or a related field is essential, with advanced degrees being a plus. Candidates should possess extensive experience in ServiceNow implementation, configuration, updates, and troubleshooting across modules like ITSM, ITOM, ITAM, ITBM, IRM, GRC, and HRSD.

Key technical proficiencies include a strong understanding of ServiceNow Discovery, Service Mapping, CMDB, and CSDM data models. Experience with Flow Designer, Integration Hub, Workflow, Business Rules, Client Scripts, Script Includes, UI Policies, and Actions is vital. Fluency with the latest ServiceNow platform features, such as those in the Rome release, and experience with integration technologies like JDBC, SQL, SOAP, and REST are also crucial for success in this role.