Drive the go-to-market strategy for Application Management Services (AMS) and Production Support within the Platform Development and Integration practice. This role focuses on developing innovative managed services offerings in areas like AIOps, SRE, DevOps, and AI-enabled support.

Collaborate closely with sales, account management, and industry teams to identify and pursue new AMS growth opportunities. You will lead solution development, pricing strategies, and proposal management for critical AMS engagements.

Enhance our service capabilities by analyzing market trends and emerging technologies. This position is key to driving thought leadership in modern support transformation and ensuring operational excellence for our clients.

Define and implement the go-to-market strategy for AMS and Production Support offerings. Develop advanced managed services solutions in AIOps, SRE, DevOps, Cloud Operations, and Automation. Partner with sales and account teams to identify and secure new AMS opportunities. Lead solution design, pricing, and proposal management for AMS engagements. Support RFP responses, client presentations, and executive discussions. Create compelling value propositions, case studies, and GTM assets. Ensure proposed solutions are scalable and aligned with client objectives. Analyze market trends and competitor offerings to continuously improve services. Drive thought leadership in modern support transformation and autonomous service management. Enable and coach sales teams on AMS capabilities and value propositions. Support portfolio growth through strategic account expansion and innovation.

Requires at least 10 years of experience in Application Management Services (AMS), Production Support, Managed Services, or IT Operations. A strong background in Go-to-Market (GTM), Presales, Solutioning, or Business Development is essential. Candidates must possess a deep understanding of ITIL, Service Management, DevOps, SRE, and Cloud Operations frameworks. Experience in developing AMS operating models, service offerings, and pricing strategies is required. Proven ability to support RFPs, manage proposals, and develop solution architectures. Familiarity with ServiceNow, AIOps platforms, and cloud technologies like AWS, Azure, or GCP is beneficial. Demonstrated experience in driving AMS transformation and operational excellence programs. Excellent executive stakeholder management, communication, presentation, and negotiation skills are critical. Ability to collaborate effectively across sales, delivery, and client teams in a dynamic consulting environment.