Join a leading engineering team focused on empowering and driving mission-critical solutions through technological innovation. This role is pivotal in modernizing existing systems and implementing new technology products and platforms to enhance financial performance, accelerate digital businesses, and fuel growth.

This Associate Director position is ideal for an experienced Service Delivery Manager or Technical Program Manager (TPM) seeking to lead significant initiatives in Infrastructure Operations, Data Center Transformation, Virtualization, and Cloud Infrastructure programs.

Lead the end-to-end delivery of infrastructure, data center, and comprehensive service management programs. Responsibilities include managing VMware environments through upgrades, migrations, and lifecycle initiatives, as well as driving Wintel programs. You will oversee SLA/KPI performance, governance, and continuous service improvement. The role also involves leading data center migrations, transformations, and infrastructure consolidations, collaborating closely with cloud, network, security, storage, and application teams to ensure seamless service delivery. Budget, risk, and vendor management, along with executive reporting, are key duties. Additionally, you will lead major incident responses, RCA reviews, problem management, and mentor project managers and engineers.

A Bachelor's degree in Engineering is required, along with a minimum of 10 years of experience in IT Infrastructure, Data Center Operations, Service Delivery, or Technical Program Management. Essential skills include strong expertise in VMware vSphere, ESXi, vCenter, and virtualization. Deep knowledge of Data Center and Wintel infrastructure, coupled with experience managing large-scale infrastructure transformations, is crucial. A solid understanding of service delivery governance, SLA/KPI management, and ITIL processes is expected. Experience working across hybrid cloud and on-premises environments, along with strong stakeholder, customer, vendor, and financial management skills, is also necessary. Familiarity with incident, problem, and change management processes is important. While Oracle VM (OVM) knowledge is preferred, it is not mandatory.