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As an Associate Consultant in Workforce Advisory, you will manage the end-to-end employee lifecycle within HR Shared Services. This includes processing hires, transfers, job changes, exits, and updating employee data with meticulous attention to detail. You will ensure approvals, effective dates, and downstream impacts are validated before execution, maintaining accurate case records and audit trails in the HR helpdesk system. Coordination with HRBPs, payroll, and other stakeholders is crucial for resolving discrepancies. Responsibilities also involve supporting knowledge transfer, identifying recurring issues, and recommending process improvements.

Key competencies include a strong HR operations mindset, balancing employee experience with policy adherence and service controls. High attention to detail, data accuracy, and disciplined documentation are essential for audit-ready execution. You must possess clear written communication skills, professional stakeholder follow-through, and the ability to manage global hand-offs. Comfort operating within a GCC or shared services model with SLAs, queues, and escalation processes is expected. The ability to learn process nuances, ask structured questions, and apply knowledge effectively is vital. Sound judgment in handling confidential employee information and escalating sensitive matters appropriately is a must.

To excel in this role, you should have 3-5 years of mandatory experience in employee lifecycle management within HR Operations, GCC, GBS, or shared services environments. Hands-on experience with HR ticketing systems, case documentation, SLA management, and ensuring employee data confidentiality is required. Proficiency in using HR systems and process documentation to execute transactions and resolve queries is essential. Exposure to Workday HCM or SAP SuccessFactors for employee data lookup, transactions, reporting, or process validation is necessary. Experience with ServiceNow HRSD or a comparable helpdesk/case management workflow is also required. Strong business English proficiency is critical for supporting global stakeholders. Familiarity with Pharma, life sciences, or regulated-industry HR operations is a plus, as is exposure to BOT, transition, or knowledge-transfer environments. Experience with process documentation, knowledge-base governance, dashboards, root-cause analysis, or continuous improvement initiatives is advantageous. Awareness of data privacy, GDPR, HR compliance, and audit-support requirements is beneficial.