Associate AP Problem Resolution Process Expert
Capgemini
Capgemini
Join our BSv organization as an Associate AP Problem Resolution Process Expert, focusing on Accounts Payable invoice resolution. This role is crucial for achieving service levels and key performance targets, ensuring high-quality, cost-effective service delivery. You will leverage deep expertise in problem resolution and drive business outcomes by adopting frictionless finance practices, technologies, and methodologies that foster innovation and process improvements.
This position offers the opportunity to act as a key Subject Matter Expert, resolving operational issues and potentially backing up the Team Lead. Your domain expertise will be vital in identifying and resolving complex AP invoice problems.
- Ensure timely and proper execution of daily activities according to Desktop Procedures and SLA targets. - Demonstrate a thorough understanding of relevant processes and procedures, proactively identifying areas for enhancement. - Provide support to colleagues in process-related matters as directed by the Team Leader. - Process incoming invoices, including initial problem identification and resolution. - Manage transaction processing and output generation effectively.
This role is for experienced professionals seeking a permanent position within our Finance community. A Bachelor's degree is required. The ideal candidate will possess a strong understanding of Accounts Payable processes, problem resolution techniques, and a commitment to driving service excellence. Experience in invoice processing and a proactive approach to identifying and implementing process improvements are essential. While no specific post-graduate degree is mandated, a keen analytical mind and the ability to troubleshoot complex issues are highly valued.
Capgemini
Information Technology & Services