Join our team as an Associate Analyst, supporting critical operations within the DigiGov initiative in Delhi. This role focuses on providing essential customer support and ensuring users can effectively leverage the IAFIS application.

This is an excellent opportunity for individuals seeking to contribute to government technology solutions and gain valuable experience in a dynamic environment.

As an Associate Analyst, you will be the primary point of contact for Indian Army personnel, offering guidance and support for the IAFIS application. This includes assisting with onboarding processes and resolving user queries via phone.

Key responsibilities also involve managing and assigning support tickets within our designated ticket management system and facilitating coordination efforts as needed to ensure smooth operations.

To excel in this role, a foundational understanding of customer support principles is essential, coupled with proficiency in the IAFIS application. The ability to communicate clearly and empathetically with users is crucial for providing effective assistance.

This position is open to any graduate and is ideal for those looking to start their career in an operational support capacity. A proactive approach and a willingness to learn are highly valued.