Seeking an IT Ops Analyst (Assistant Manager) to serve as a vital link between business operations and ERP/Application teams. This role focuses on troubleshooting applications, driving process enhancements, documenting critical requirements, and ensuring the seamless operation of finance applications. Responsibilities include managing compliance and access reviews, and overseeing the successful testing and implementation of technological and business changes.

This position requires a proactive individual who can manage stakeholder interactions and contribute to a dynamic, cross-functional environment. The ideal candidate will possess strong analytical skills and a knack for identifying problems and recommending effective solutions.

Collaborate with business and ERP teams to ensure smooth operational workflows and provide essential support for finance IT tools. Offer dedicated operational assistance during critical closing periods, including month-end, quarter-end, and year-end activities.

Actively participate in and coordinate User Acceptance Testing (UAT) to rigorously validate business functionalities. Work in close partnership with business teams to address issues and facilitate the implementation of change requests through the application support teams and Centres of Excellence. Develop comprehensive remediation requirements documentation as needed.

Demonstrate strong verbal and written communication skills, adept at handling conference calls and engaging with diverse stakeholders. Possess good knowledge of virtual environments and robust Excel functionalities, including troubleshooting capabilities.

Exhibit the ability to thrive in a fast-paced, cross-functional setting, with a solid understanding of applications and troubleshooting. Familiarity with Power Automate and SharePoint is advantageous. Experience in gathering business requirements, identifying problems, and proposing solutions is essential, alongside strong stakeholder management and influencing skills.

Showcase critical thinking and analytical capabilities for reviewing data, documentation, surveys, and workflows. Must be able to collaborate effectively within team-oriented settings. The role mandates working from the office a minimum of three days per week and requires flexibility for shifts supporting EMEA, APAC, and US business hours as dictated by business needs.