Join EY as an Assistant Manager or Deputy Manager in Service Excellence and contribute to building a better working world. You'll leverage your expertise to drive continuous improvement and digital transformation within Global Delivery Services (GDS), a key driver of EY's global strategy. This role offers a unique opportunity to shape innovative solutions and deliver sustainable value across various service lines.

At EY, we foster an inclusive culture where your unique perspective is valued. We empower our people to build exceptional careers and make a significant impact. Become part of a global team dedicated to creating long-term value for clients, our people, and society.

Drive process enhancements using Lean Six Sigma and emerging technologies, while conceptualizing and leading end-to-end digital transformation initiatives. This includes gathering business requirements, designing solutions, developing business cases, and owning implementation. You will evaluate and recommend digital and automation solutions to simplify processes and reduce costs. Additionally, identify trends and inefficiencies to establish a robust monitoring framework and support enterprise operational efficiency with a focus on value delivery and customer impact. Ownership of change initiatives from identification to delivery is key, along with managing and influencing business stakeholders at various levels.

We seek a professional with 5-8 years of extensive experience in project and change management. Demonstrated success in managing workstreams within large-scale transformation projects and fostering a quality and continuous improvement culture is essential. A mandatory Lean Six Sigma Green Belt, with a Black Belt preferred, is required, along with the ability to mentor teams. Experience in client-facing engagements with global organizations, ideally within Big 4 firms or leading consulting organizations, is highly desirable. Strong knowledge of Business Process Re-engineering, Lean Six Sigma (DMAIC), and project management methodologies is crucial.