Join EY's Global Delivery Services (GDS) as an Assistant Manager or Deputy Manager in Service Excellence. This role is instrumental in driving EY's globalization efforts, focusing on enhancing effectiveness and efficiency across various services including Procurement, Talent, Finance, IT, and more. You will be a key player in transforming EY's operational landscape, contributing to its most significant transformation projects and delivering sustainable value.

Drive process improvements using Lean Six Sigma and emerging technologies. Conceptualize and lead end-to-end digital transformation initiatives, from requirement gathering to implementation ownership. Innovate to simplify processes, reduce costs, and improve cycle times. Evaluate and recommend digital solutions aligned with business priorities. Establish a robust continuous improvement framework by identifying trends and inefficiencies. Support enterprise operational efficiency initiatives focused on value and customer impact. Take ownership of change initiatives from identification through delivery.

Independently create value for stakeholders through strong process improvement, project, and change management expertise. Manage and influence business stakeholders across multiple levels to build effective relationships. Collaborate effectively within a team to ensure seamless project and program delivery.

This role requires 5-8 years of professional experience, with substantial hands-on expertise in project and change management. Demonstrated experience in managing workstreams within large-scale transformation initiatives and fostering a quality and continuous improvement culture is essential. A Lean Six Sigma Green Belt is mandatory, with a Black Belt being preferred. Prior experience in client-facing engagements with global organizations, ideally within Big 4 firms, global management consulting, or blue-chip enterprises, is highly advantageous.

Essential competencies include strong knowledge of Business Process Re-engineering, Lean Six Sigma (DMAIC), and Project Management methodologies. You should have proven experience in mentoring teams and managing improvement projects from start to finish. Excellent facilitation, training, communication, and interpersonal skills are crucial for influencing delivery teams and leading consultative engagements. A confident professional with strong statistical analysis, collaboration, and cross-functional team leadership abilities is needed. Advanced capabilities in data analysis and visualization, coupled with hands-on experience in continuous improvement initiatives like Kaizen, are vital. The ability to develop quality and process improvement training modules is also required.