Join Optum, a global leader dedicated to improving health outcomes through innovative technology. We are seeking an Assistant Manager to drive operational excellence within our Payment Integrity Operations. This role offers a unique opportunity to make a significant impact on a global scale, fostering a culture of continuous improvement and employee growth within a supportive and inclusive environment. Embrace the chance to connect with talented peers and advance your career while contributing to health optimization.

Our mission at UnitedHealth Group is to help people live healthier lives and enhance the effectiveness of the healthcare system for everyone. We are committed to addressing health disparities and promoting equitable care, reflecting our core values and enterprise priorities.

Key responsibilities include fostering a culture of operational hygiene and driving cost reduction through automation and productivity enhancements. You will guide new hires and existing staff to achieve and exceed quality and productivity targets, manage team performance, and maintain attrition within acceptable thresholds.

This role involves providing consistent coaching and feedback to empower team members, focusing on their career advancement. You'll also be instrumental in building systems to minimize escalations and respond promptly when they arise. Providing leadership with insights into process gaps, ensuring compliance with policies, regulations, and security standards, and staying abreast of industry changes are also critical. Building strong relationships with onshore counterparts and support functions is essential for maximizing results. Accurate MIS and timely reporting, alongside ad-hoc task execution and error trend analysis, are expected. You will also develop improvement plans and handle sensitive information in compliance with HIPAA and the company's code of conduct.

The ideal candidate possesses a medical degree (BHMS, BAMS, BUMS, BPT, MPT, or B.Sc. Nursing) and at least two years of relevant experience as a Team Manager in a healthcare BPO setting. Proven experience in performance management, project management, and a strong background in coaching and mentoring are essential.

Demonstrated abilities in careful listening, tactful communication, and high-impact communication styles are required. You should be a self-starter capable of managing multiple priorities with minimal direction. The ability to effectively organize and lead teams of 20+ people towards shared outcomes, coupled with strong verbal and written communication, numeracy, and analytical skills, will ensure success in this role.