Join Optum, a global leader dedicated to improving health outcomes through innovative technology. We connect individuals with the care, pharmacy benefits, data, and resources essential for healthier lives. Foster an inclusive environment, collaborate with talented peers, and access comprehensive benefits and career development opportunities. Advance global health optimization by making a tangible impact on the communities we serve. Embrace a culture of Caring, Connecting, and Growing together.

This role is pivotal in driving operational excellence within Payment Integrity Operations. You will be instrumental in enhancing cost reduction through automation, productivity improvements, and strategic resource utilization. Your leadership will directly contribute to team success and client satisfaction.

Spearhead basic hygiene practices on the operations floor, cultivating a strong culture within Payment Integrity. Drive cost reduction initiatives by identifying automation opportunities, enhancing productivity, and optimizing resource cross-utilization. Guide new and tenured staff to achieve and surpass productivity and quality targets. Motivate and engage team members, ensuring attrition rates remain within acceptable thresholds. Provide targeted coaching and feedback to foster individual performance improvement and career advancement. Facilitate rapid onboarding and productivity ramp-up for new hires. Develop systems to prevent escalations and ensure prompt resolution when they occur. Offer critical insights to leadership regarding process gaps. Ensure strict adherence to internal policies, external regulations, and information security standards. Champion organizational priorities related to change, innovation, and cost optimization. Execute tasks independently with high adherence to timelines and minimal supervision. Proactively understand processes and stay updated on healthcare industry changes. Cultivate strong relationships with onshore counterparts and support functions to maximize results. Manage MIS and reporting with accuracy and timeliness. Demonstrate eagerness for additional responsibilities and execute ad-hoc tasks effectively. Analyze error trends and identify opportunities for defect reduction. Develop comprehensive improvement plans for both individual performance and departmental operations. Handle sensitive information with discretion, adhering to HIPAA regulations and the company's code of conduct. Comply with all employment contract terms, company policies, and directives, adapting to business environment changes as needed.

Required Qualifications: - Medical degree: BHMS/BAMS/BUMS/BPT/MPT/B.Sc. Nursing. - Minimum 2 years of relevant experience as a Team Manager in a healthcare BPO setting. - A total of 5+ years of experience within the healthcare industry. - Proven experience in Performance Management and Project Management. - Demonstrated experience in coaching and mentoring teams. - Strong aptitude for careful listening, tactful and candid communication, and effective two-way dialogue. - Ability to employ a high-impact communication style. - Self-starter capable of managing multiple priorities with minimal direction. - Proven ability to effectively organize and lead teams of 20+ individuals, fostering cooperative processes to achieve shared outcomes. - Excellent verbal and written communication skills. - Strong numeracy and analytical skills.

Preferred Qualification: - CPC Certification is an advantage.