Join Optum, a global health organization dedicated to improving lives through innovative technology. We connect individuals with the care, pharmacy benefits, data, and resources essential for their well-being. Our inclusive culture fosters collaboration with talented peers, offers comprehensive benefits, and supports career growth. Contribute to advancing health optimization worldwide and experience a culture of Caring, Connecting, and Growing together.

This role focuses on enhancing operational efficiency within Payment Integrity Operations, driving cost reductions through automation and productivity improvements, and ensuring team members meet productivity and quality goals. You will play a key role in staff development, performance management, and maintaining positive team engagement.

Drive operational excellence and foster a culture of basic hygiene within Payment Integrity Operations.

Lead cost reduction initiatives by identifying automation and productivity enhancement opportunities.

Support new hires and existing staff in achieving their productivity and quality targets.

Manage and motivate teams to exceed quality and productivity benchmarks while maintaining low attrition rates.

Provide coaching and feedback to facilitate individual performance improvement and career advancement.

Streamline the onboarding process to ensure new hires become productive quickly.

Develop systems to minimize escalations and ensure prompt responses when they occur.

Identify process gaps and provide valuable input to leadership.

Ensure strict adherence to internal policies, external regulations, and information security standards.

Embrace organizational priorities related to change, innovation, and cost optimization.

Execute tasks independently with minimal direction, focusing on timely completion.

Proactively understand processes and stay updated on healthcare industry changes.

Build strong relationships with onshore counterparts and support functions to maximize results.

Manage MIS and reporting accurately and promptly.

Demonstrate a willingness to take on additional responsibilities and execute ad hoc tasks.

Analyze error trends to identify opportunities for defect reduction.

Develop comprehensive improvement plans for both the department and individual team members.

Handle sensitive information (HIPAA) with discretion and uphold the company's code of conduct.

Comply with all company policies and directives, including those concerning work arrangements.

Required Qualifications: - Medical degree (BHMS/BAMS/BUMS/BPT/MPT/B.Sc. Nursing). - A minimum of 2 years of relevant experience as a Team Manager in a healthcare BPO setting. - A total of 5+ years of healthcare experience. - Proven experience with Performance Management and Project Management. - Demonstrated ability in coaching and mentoring. - Excellent listening, tactful, and candid communication skills, with the ability to master high-impact communication. - Ability to function as a self-starter, managing multiple priorities with minimal direction. - Proven capability to effectively organize and lead teams of 20+ people towards shared outcomes. - Strong verbal and written communication skills. - Proficient numeracy and analytical skills.

Preferred Qualification: - CPC Certification.