Join EY and contribute to building a better working world by enhancing service excellence through strategic initiatives. This role supports the Service Excellence Leader in shaping, driving, and governing the Service Excellence agenda across Global Delivery Services (GDS). You will act as a central orchestration point, ensuring strategic execution, driving insights, and maintaining structured governance, reporting, and compliance.

The GDS ES Finance team provides comprehensive finance services, focusing on margin optimization and compliance. Concurrently, Supply Chain Services (SCS) builds a robust supplier ecosystem for business resiliency. The Process Consultant will play a key role in facilitating continuous improvement within these critical areas.

As an Assistant Director, you will provide strategic insights and solutions to advance service excellence. Responsibilities include supporting the Service Excellence Leader in strategy definition, conducting research and analysis, and developing executive-level communications. You will establish initiative trackers, monitor transformation progress, and manage benefits realization and KPIs. Designing and managing Service Excellence dashboards, converting data into actionable insights, and supporting leadership reporting are also key functions. Ensuring adherence to governance frameworks, process standards, and quality models, and acting as a liaison across teams to ensure strategic alignment are crucial. You will also support capability programs in areas like CI, Agile, Quality, and AI, and assist in organizing training and awareness initiatives.

This role requires proven leadership experience in service excellence or business excellence, with a functional background of at least 5 years in Finance and Supply Chain Services. A strong understanding of project/program management methodologies and quality management systems, including practical experience with ISO, Agile Practice, and Delivery Excellence Practices, is essential. Strategic thinking, problem-solving abilities, and familiarity with tools like RPA, AI, Copilot, and Power Apps are necessary. Effective communication, influencing skills, and proficiency in metrics reporting and governance are vital. A Bachelor's or Master's degree, preferably in engineering or management, is required. Experience working with diverse stakeholders across different geographies and the ability to lead teams are also key qualifications. While certifications like Six Sigma Black Belt or Lean are a bonus, experience driving projects through agile methodology is expected. Over 14 years of experience in professional services or a related industry is preferred.