Join EY's Global Delivery Services (GDS) and drive service excellence as an Assistant Director. This role is crucial for our enablement services, focusing on enhancing effectiveness and efficiency across various functions. You will be instrumental in EY's transformation initiatives and change management delivery, contributing significantly to our global strategy.

As a consultant, you will provide strategic insights and solutions to elevate service excellence. You'll mentor teams, foster continuous improvement, and guide the implementation of best practices. Key responsibilities include driving innovation through design thinking, building an efficiency pipeline, and leading digital transformation projects.

You will also analyze and optimize existing processes, design future-state workflows, and ensure the successful implementation of process changes. Conducting process maturity assessments, holding effective governance with business leaders, and extending metrics globally are also core to this role.

Furthermore, you will support organization-wide capability building in Quality, Business Excellence, Agile, and AI, including creating certification frameworks and implementing talent development programs. Guiding team members for professional growth will be a key focus.

We seek a proven leader with extensive experience (14+ years) in professional services, focusing on service or business excellence. A strong understanding of project/program management, quality systems (ISO, Agile), and experience implementing Lean/Six Sigma methodologies (certified Black Belt or Lean Practitioner preferred) is essential.

Strategic thinking, problem-solving abilities, and a good grasp of tools like RPA, AI, Copilot, and Power Apps are required. You must possess effective communication and influencing skills, proficiency in metrics reporting and governance, and a global mindset.

While a Bachelor's or Master's degree in engineering or management is preferred, practical experience and relevant certifications are highly valued. Experience with diverse stakeholders and the ability to lead teams, even those not directly reporting, are critical. A bonus would be familiarity with various maturity models and process frameworks.